• Full Time
  • Florida

IT Help Desk Associate


Job Description

Our client has an opening for an IT Help Desk Associate to join their growing team! You may be a great fit for this role if you have experience in IT/helpdesk support, a demonstrable track record of excellent interpersonal communication, and the drive to be part of a company that’s changing the face of the real estate industry.
The IT Help Desk Associate will be responsible for assisting our sales teams and all other departments with questions related to systems account management, onboarding, offboarding, and providing assistance with client-facing IT support when necessary. The IT Help Desk Associate position will be based out of our FL headquarters.

  • Serve as the first point of contact for internal team members seeking technical assistance
  • Perform remote troubleshooting utilizing diagnostic techniques and best practices
  • Advise team members of the best solution based on the issue and details provided
  • Direct unresolved issues to the next level of IT support personnel
  • Record events, problems, and resolution in logs
  • Follow up to inquiries in a timely manner with an attention to detail and excellent communication
  • Identify and suggest possible improvements to procedures and protocols
  • Become proficient in the use of our systems and assist in training team members on best practices

IT Help Desk Associate


  • 2+ years of prior experience in an IT role
  • 1+ years of experience working with a cloud-based records management software
  • Prior experience working with Microsoft 365 and Outlook
  • Demonstrable experience troubleshooting IT related problems and identifying solutions
  • Strong interpersonal communication skills and ability to form rapport with team members at all levels
  • Adept at efficiently and effectively prioritizing multiple competing tasks on a deadline in a fast-paced environment
  • Possession of excellent organizational skills with an attention to detail
  • Enthusiasm for continued growth and learning and ability to work collaboratively as part of a team


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