Looking for a Assistant Community Director to oversee the operations of a 200+ Apartment home Community. The Assistant Community Director is a key member of the on-site management team which contributes greatly to the leadership and financial performance of the property.
In this role, the team member is primarily responsible for accounting and administrative functions, while participating in leasing and ensuring the delivery of exemplary customer service
Leadership: Mentor members of the Leasing Team in regards to administrative functions. Train the Leasing Team on document and software compliance, in accordance with Company standardized curriculum. Perform lease file audits, correct inaccuracies promptly, and address opportunities for improvement. Assist in the hiring efforts of the Leasing Team and conduct on-the-job training for new-hires.
In the absence of the Property Manager, take on leadership of the on-site team and property oversite. Attend on-going training to enhance leadership skills, as directed by the Property Manager.
Accounting and Administrative Functions: Post received lease reservation fees, rent, and move-in fees punctually. Prepare bank deposits in a timely fashion and ensure funds are deposited regularly. Charge rental late fees and collect funds diligently to adhere to Company delinquency and bad debt standards. Distribute and keep accurate records of Resident communication, in regards to late notices and lease violations.
Facilitate the eviction process and be the property liaison with legal counsel and law enforcement.
Participate in move-out inspections and collaborate with the Service Manager for fees to be charged and document accordingly. Complete lease deposit accounting and notify former Resident(s) of charges, while complying with state laws and Company standards. Complete required daily/weekly/monthly accounting reports.
Leasing: Successfully manage the sales cycle by qualifying clients, setting on-site appointments, conducting property tours, overcoming objections, closing the sale, conducting follow up, completing approval paperwork and facilitating the move-in process. Exceed the company standard on Email/Telephone/In Person Mystery Shop Reports. Understand and comply with state, federal, and/or local Fair Housing Laws.
Customer Service: Approach all Resident interactions with the desire to create a memorable experience. Resolve or deescalate Resident concerns effectively, seek out Property Manager as necessary. Partner with the Service Manager to ensure Service Requests are efficiently reported in a timely manner and followed up on. Intermingle with vendors, community members, and corporate employees in a professional manner.
At least two (2) years Assistant Community Director experience. Above average computer literacy in Microsoft Office and savvy social media skills. A win-win attitude, keen listening skills, strong attention to detail, ability to multi-task and delegate with ease, and the desire to contribute and lead a team to success. Must have a valid Drivers License with up to date vehicle insurance at all times.
This job description is not an all-inclusive list of functions and tasks. Job functions may be added, deleted, or modified at any time by your management team. Receipt or possession of this job description does not constitute a contract of employment.
Be able to pass a drug test, criminal background check, and other qualifying criteria for employment.
BENEFITS: Our client offers the following health benefits Health Insurance, Dental Insurance, Vision Insurance
Be able to pass a drug test, criminal background check, and other qualifying criteria for employment. PAY: TBD, (Based on Experience)
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